Privacy Policy
LOUIS Hotel

Privacy Policy

LOUIS HOTEL GmbH

Viktualienmarkt 6

80331 München

Contact Hotel

Telefon

+49 89 411 190 8-0

Fax

+49 89 411 190 8-100

E-Mail

contact@louis-hotel.com

Ust-Idnr.: De244412377
HRB: 158326

Chief Executive: Kurt Zech

An overview of data protection

AN OVERVIEW OF DATA PROTECTION

GENERAL

The following gives a simple overview of what happens to your personal information when you visit our website. Personal information is any data with which you could be personally identified. Detailed information on the subject of data protection can be found in our privacy policy found below.

DATA COLLECTION ON OUR WEBSITE

WHO IS RESPONSIBLE FOR THE DATA COLLECTION ON THIS WEBSITE?

The data collected on this website are processed by the website operator. The operator’s contact details can be found in the website’s required legal notice.

HOW DO WE COLLECT YOUR DATA?

Some data are collected when you provide it to us. This could, for example, be data you enter on a contact form.

Other data are collected automatically by our IT systems when you visit the website. These data are primarily technical data such as the browser and operating system you are using or when you accessed the page. These data are collected automatically as soon as you enter our website.

WHAT DO WE USE YOUR DATA FOR?

Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyze how visitors use the site.

WHAT RIGHTS DO YOU HAVE REGARDING YOUR DATA?

You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions about the issue of privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities.

ANALYTICS AND THIRD-PARTY TOOLS

When visiting our website, statistical analyses may be made of your surfing behavior. This happens primarily using cookies and analytics. The analysis of your surfing behavior is usually anonymous, i.e. we will not be able to identify you from this data. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy.

You can object to this analysis. We will inform you below about how to exercise your options in this regard.

GENERAL INFORMATION AND MANDATORY INFORMATION

DATA PROTECTION

The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy.

If you use this website, various pieces of personal data will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.

Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.

NOTICE CONCERNING THE PARTY RESPONSIBLE FOR THIS WEBSITE

The party responsible for processing data on this website is:

LOUIS Hotel GmbH
Viktualienmarkt 6
80331 München

Telephone: Tel. +49 89 411 190 8-0
Email: contact@louis-hotel.com

The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (names, email addresses, etc.).

REVOCATION OF YOUR CONSENT TO THE PROCESSING OF YOUR DATA

Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

RIGHT TO FILE COMPLAINTS WITH REGULATORY AUTHORITIES

If there has been a breach of data protection legislation, the person affected may file a complaint with the competent regulatory authorities. The competent regulatory authority for matters related to data protection legislation is the data protection officer of the German state in which our company is headquartered. A list of data protection officers and their contact details can be found at the following link: HTTPS://WWW.BFDI.BUND.DE/DE/INFOTHEK/ANSCHRIFTEN_LINKS/ANSCHRIFTEN_LINKS-NODE.HTML.

RIGHT TO DATA PORTABILITY

You have the right to have data which we process based on your consent or in fulfillment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible.

SSL OR TLS ENCRYPTION

This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser’s address line when it changes from “http://” to “https://” and the lock icon is displayed in your browser’s address bar.

If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.

INFORMATION, BLOCKING, DELETION

As permitted by law, you have the right to be provided at any time with information free of charge about any of your personal data that is stored as well as its origin, the recipient and the purpose for which it has been processed. You also have the right to have this data corrected, blocked or deleted. You can contact us at any time using the address given in our legal notice if you have further questions on the topic of personal data.

OPPOSITION TO PROMOTIONAL EMAILS

We hereby expressly prohibit the use of contact data published in the context of website legal notice requirements with regard to sending promotional and informational materials not expressly requested. The website operator reserves the right to take specific legal action if unsolicited advertising material, such as email spam, is received.

DATA PROTECTION OFFICER

STATUTORY DATA PROTECTION OFFICER

We have appointed an external data protection officer for our company.

SHIELD GmbH Datenschutz & Sicherheit
Martin Vogel
Ohlrattweg 5
25497 Prisdorf
Telefon: +49 (0) 4101 80 50 600
E-Mail: datenschutz@louis-hotel.com
Website: www.shield-datenschutz.de

DATA COLLECTION ON OUR WEBSITE

COOKIES

Some of our web pages use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called “session cookies.” They are automatically deleted after your visit. Other cookies remain in your device’s memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.

Cookies which are necessary to allow electronic communications or to provide certain functions you wish to use (such as the shopping cart) are stored pursuant to Art. 6 paragraph 1, letter f of DSGVO. The website operator has a legitimate interest in the storage of cookies to ensure an optimized service provided free of technical errors. If other cookies (such as those used to analyze your surfing behavior) are also stored, they will be treated separately in this privacy policy.

SERVER LOG FILES                                                                                                    

The website provider automatically collects and stores information that your browser automatically transmits to us in “server log files”. These are:

  • · Browser type and browser version

    · Operating system used

    · Referrer URL

    · Host name of the accessing computer

    · Time of the server request

    · IP adress

These data will not be combined with data from other sources.

The basis for data processing is Art. 6 (1) (f) DSGVO, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.

CONTACT FORM

Should you send us questions via the contact form, we will collect the data entered on the form, including the contact details you provide, to answer your question and any follow-up questions. We do not share this information without your permission.

We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1)(a) DSGVO. You may revoke your consent at any time. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.

ROOM RESERVATION

In order to be able to comfortably book your stay with us online, we use the booking machine by SynXis / Sabre Hospitality. Your data will only be collected, processed and used for the justification, implementation and settlement of the contractual relationship established with the reservation.

TABLE RESERVATION

On our website, you can make table reservations for one of our restaurants. We use the reservation software “Reservision”. The underlying purpose of enabling online reservations is to be regarded as a legitimate interest within the meaning of the GDPR DSGVO.

Two types of information about you are stored: First, information that you provide to the third party provider in the course of your requested reservation at one of our restaurants that personally identifies you (such as your name, e-mail address or contact information). Second, information that does not identify you but is relevant to the your use of the partner websites (such as length of stay, geographic information). In the current process of reserving a table online through this service, the user immediately agrees that the data necessary for the reservation will be stored in “Reservision” at the respective establishment for the requested reservation. This applies to all table reservations, regardless of whether they are made on the way via the app, in person in the restaurant or by telephone.

For further information on data usage and storage, please refer to the data protection information on our partner’s website: Reservision

ANALYTICS AND ADVERTISING

GOOGLE ANALYTICS

This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

Google Analytics cookies are stored based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.

IP ANONYMIZATION

We have activated the IP anonymization feature on this website. Your IP address will be shortened by Google within the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases is the full IP address sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and Internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.

BROWSER PLUGIN

You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link: HTTPS://TOOLS.GOOGLE.COM/DLPAGE/GAOPTOUT?HL=EN.

OBJECTING TO THE COLLECTION OF DATA

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this site: Disable Google Analytics.

For more information about how Google Analytics handles user data, see Google’s privacy policy: HTTPS://SUPPORT.GOOGLE.COM/ANALYTICS/ANSWER/6004245?HL=EN.

OUTSOURCED DATA PROCESSING

We have entered into an agreement with Google for the outsourcing of our data processing and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

NEWSLETTER

NEWSLETTER DATA

If you would like to receive our newsletter, we require a valid email address as well as information that allows us to verify that you are the owner of the specified email address and that you agree to receive this newsletter. No additional data is collected or is only collected on a voluntary basis. We only use this data to send the requested information and do not pass it on to third parties.

We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1) (a) DSGVO. You can revoke consent to the storage of your data and email address as well as their use for sending the newsletter at any time, e.g. through the “unsubscribe” link in the newsletter. The data processed before we receive your request may still be legally processed.

The data provided when registering for the newsletter will be used to distribute the newsletter until you cancel your subscription when said data will be deleted. Data we have stored for other purposes (e.g. email addresses for the members area) remain unaffected.

REVINATE

This website uses Revinate to send newsletters. 

Revinate is a service which organizes and analyzes the distribution of newsletters. The data you provide to subscribe to our newsletter will be stored on Revinate servers.

If you do not want your usage of the newsletter to be analyzed by Revinate, you will have to unsubscribe from the newsletter. For this purpose, we provide a link in every newsletter we send. You can also unsubscribe from the newsletter directly on the website.

DATA ANALYSIS BY REVINATE

For analysis purposes, emails sent with Revinate contain a tracking pixel which connects to Revinate servers when the email is opened. This allows us to determine if a newsletter message has been opened.

It also helps us determine which links have been clicked on. All links in the email are tracking links that allow us to count your clicks.

LEGAL BASIS

Data processing is based on Art. 6 (1) (a) DSGVO. You may revoke your consent at any time. The data processed before we receive your request may still be legally processed.

STORAGE DURATION

The data provided when registering for the newsletter will be used to distribute the newsletter until you cancel your subscription when said data will be deleted from our servers and those of Revinate. Data we have stored for other purposes (e.g. email addresses for the members area) remains unaffected.

Of course you can unsubscribe from our newsletter at any time. Simply click on the unsubscribe link in your newsletter. You can also object to the storage of your data for the future at any time viar newsletter@atlantic-hotels.de .

COMPLETION OF AN OUTSOURCED DATA PROCESSING CONTRACT

We have entered into a data processing agreement with Revinate, in which we require Revinate to protect the data of our customers and not to disclose said data to third parties. 

PLUGINS, TOOLS AND ADDITIONAL ONLINE SERVICES

YOUTUBE

Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.

If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data, can be found in the data protection declaration of YouTube under HTTPS://POLICIES.GOOGLE.COM/PRIVACY?HL=DE&GL=DE.

PRESENCE IN THE ONLINE MEDIA / SOCIAL MEDIA

We operate different pages on the Internet in order to be able to interact with our customers, interested parties or employees. On these pages, we post online current information, pictures of events or show parts of our wide range of services.

As we offer these pages in the course of social media, data also reaches the non-EU area. However, the companies with which we work have agreed on an appropriate data protection level (US Privacy Shield).

The data may also be used for marketing research and advertising purposes by creating user profiles.

We process your data by processing your comments, postings, images or personal messages for a legitimate interest in accordance with Art. 6 Para. 1 lit. f. of the German Data Protection Ordinance, (DSGVO). In some cases, we may request your consent to process your data in accordance with Art. 6 Para. 1 lit. a. of the DSGVO.

If you have any questions regarding further data processing or would like more detailed information, we will be happy to provide you with specific details. If you have any further questions, please do not hesitate to contact us.

DIALOGSHIFT CHAT APPLICATION ON OUR WEBSITE

Our website uses the chat application of DialogShift GmbH, Rheinsberger Str. 76/77, 10115 Berlin. This application processes and stores data for the purpose of web analysis, to operate the chat application and to answer queries. 

For the operation of the chat function, the chat texts are stored and a cookie with a unique ID is set - this is used to recognise you as a customer. 
A cookie is a small text file that is stored locally in the cache on your device. Using this cookie, our application recognises the device and can retrieve past chat logs. This cookie is stored for 90 days since last use. You can disable the storage of cookies in your browser settings. However, without the use of cookies, the chat function cannot be performed.

The possible disclosure of e.g. name, e-mail address or a telephone number is voluntary and with the consent to temporarily use and store this data for the purpose of contacting you until the end of the contact. This personal data is deleted after 90 days. 

The legal basis for data processing is Article 6 (1) lit. F DS-GVO based on our legitimate interest in effective customer support, for statistical analysis of user behaviour and for optimisation purposes of our offers.
DialogShift offers at https://www.dialogshift.com/en/data-privacy for further information on the collection and use of data and on your rights and options for protecting your privacy. 

GOOGLE MAPS

To make it easier for you to find us, we have included maps of the Google Maps service from Google LLC on our website using an API. In order to display the content in your browser, Google must receive your IP address, otherwise Google could not provide you with this embedded content.

The legal basis for this data processing is Art. 6 para. 1 b) of the DSGVO, as the IP address is required in order to provide you with the content. For this processing, our cooperation with Google takes place on the basis of a joint responsibility agreement pursuant to Art. 26 DSGVO, which can be accessed here.

Here is the link:https://privacy.google.com/intl/de/businesses/mapscontrollerterms/

For more information about Google’s data processing practices, please see Google’s privacy policy at www.google.de/intl/de/policies/privacy/